Please read all these Terms and Conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these Terms and Conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 07899987996.
Application
These Terms and Conditions will apply to the purchase of the services and goods by you (the Customer or you).
We are Feet First Farriery Ltd a company registered in England and Wales under number 14738582 whose registered office is
at Unit 2 Dunheved Court, Pennygillam Way, Pennygillam Industrial Estate, Launceston, Cornwall , PL30 4EG
Vat Number 436612695
with email address andrew@feetfirstfarriery.ltd; telephone number (07899987996) (the Supplier or us or we).
These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms
and conditions.
Interpretation
Consumer means an owner, client or individual representing and or acting in charge or on behalf of the owner (If you are not the owner but the representative of the owner, or the carer of the horse it is presumed that you have full consent to discuss and make decisions regarding the horse. We will not be held accountable for a lack of communication or misunderstanding between you and the owner should this be the case).
Contract means the legally-binding agreement between you and us for the supply of the Services;
Delivery Location means the Supplier's premises or other location where the Services are to be supplied, as set out in the Order;
Goods means any goods that we supply to you with the Services, of the number and description as set out in the Order;
Order means the Customer's order for the Services from the Supplier as set out in the Customer's order under verbal agreement or in the Customer's written acceptance of the Supplier's quotation;
Services means the services, including any Goods, of the number and description set out in the Order.
Services
We will provide a reliable and professional service regarding any farriery and hoof care provided by us.
The description of the Services and any Goods is as set out in verbal communication including any relevant information, in our website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in size or colour of any Goods supplied.
In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.
All Services are subject to availability.
We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
Services are carried out within the working days and hours of Feet First Farriery Ltd or at times outside of these by choice of us at busy periods.
The working days and hours are as follows Monday – Friday, 8am – 5pm.
Services and appointments requested outside of this and any emergency callouts may carry an additional callout / service charge
Customer Responsibilities
You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide and update us with all information required to perform or adapt the Services required this includes any history, pathology, traits and behavior of the equine and obtain any necessary licenses and consents (unless otherwise agreed).
You will endeavour to have your horse(s) clean and available at the agreed time of the appointment.
You must provide a suitable environment and equipment to enable us to carry out our services these include;
a clean, dry standing with good light and a non-slip surface
a secure, safe ring to which the horse can be tied
protection from rain, wind and bad weather
a properly fitted, sound head collar/halter with a good rope of adequate length
competent assistance in the form of handler or groom
You should;
Ensure that the shoeing area is safe for horse and farrier
Ensure that the horse is use to being handled and if needed has company or companion animal within the normal proximity. In event of a horse being unsettled or unruly the client or person responsible should agree with us on a suitable plan or management of the equine to ensure health and safety of us, that of others and that of the horse.
In line with these responsibilities if any of the points outlined are not met Feet First Farriery Ltd reserve the right to withdraw our services and terminate the contract. These client responsibilities are not just for safety for persons / equines involved but also ensure we can carry out our services to the best of our ability and achieve the highest standard of hoof care possible.
Basis of Sale
The description of the Services and any Goods in our website, catalogues, brochures or other form of advertisement does not constitute a contractual offer to sell the Services or Goods.
When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.
A Verbal or Written Contract will be formed for the Services ordered, only upon the Supplier's written or verbal acceptance of the Order or, if earlier, the Supplier's delivery of the Services to the Customer.
Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.
No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.
We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer where we, the Supplier and you the Customer, enter the Contract at any of the Supplier's business premises, and where the Contract is not a contract (i) for which an offer was made by the Customer in the Supplier's and the Customer's simultaneous physical presence away from those premises, or (ii) made immediately after the Customer was personally and individually addressed in the Supplier's and the Customer's simultaneous physical presence away from those premises. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate to you and which might, in some way, be better for you, eg by giving cancellation rights pursuant to consumer protection law. Business premises means immovable retail premises where we carry on business on a permanent basis or, in the case of movable retail premises, on a usual basis.
By using services provided by us you are accepting that we can use photos or X-rays for professional, educational and social, media use and that these images become the property of us, these images will be used respectfully.
Fees and Payment
The fees (Fees) for the Services, the price of any Goods (if not included in the Fees) and any additional delivery or other charges is that set out in our price list current at the date of the Order or such other price as we may agree in writing. Prices for services are on a standard rate basis, although referral / remedial or any other works not stated on the price list are individually based and subject to factors involved including working alongside other professionals.
Fees and charges include VAT at the rate applicable at the time of the Order.
Payment for Services must be made at point of invoice. You must pay in cash, by submitting your credit or debit card details or arrange payment via BACS bank transfer with your Order and we can take payment immediately upon completion of service
Delivery
We will deliver the Services, including any Goods, to the Delivery / Service Location by the time or within the agreed period or, failing any agreement:
a. in the case of Services, within a reasonable time; and
b. in the case of Goods, without undue delay.
In any case, regardless of events beyond our control, services and or time frames may have to be changed or amended.
If you or your nominee fail, through no fault of ours, to take delivery of the Services at the Delivery Location, we may charge the reasonable costs of travel, hours lost and subsequent reallocation of service.
The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if reasonably practicable, examine the Goods before accepting them.
Risk and Title
Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by you, in which case you must return them or allow us to collect them.
Withdrawal
You can withdraw the Order by telling us before the Contract is made, although we reserve the right to charge a cancellation if an appointment for service has been given.
Conformity
We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.
Upon delivery, the Goods will:
a. be of satisfactory quality;
b. conform to their description.
It is not a failure to conform if the failure has its origin in your materials.
We will supply the Services with reasonable skill and care.
We will provide the following after-sales services:
After sale services are always available and are tailored to each service rendered depending on the needs of each individual equine.
This includes the replacement of lost shoes and any after sale service will incur the relevant charge depending on the nature of the
service and goods used.
Duration, Termination and Suspension
The Contract continues as long as it takes us to perform the Services.
Either you or we may terminate the Contract or suspend the Services at any time by a written notice of termination or suspension to the other if that other:
is subject to any step towards its bankruptcy or liquidation.
any health and safety matters arise during the service that cannot be rectified at the time
On termination of the Contract for any reason, any of our respective remaining rights and liabilities will not be affected.
Privacy
Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
These Terms and Conditions should be read alongside, and are in addition to our policies, including our Privacy Policy and Cookies Policy which can be found on the 'Policies' page of our website'.
For the purposes of these Terms and Conditions:
a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the GDPR.
b. 'GDPR' means the UK General Data Protection Regulation.
c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.
We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.
Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
d. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
e. we will only Process Personal Data for the purposes identified;
f. we will respect your rights in relation to your Personal Data; and
g. we will implement technical and organizational measures to ensure your Personal Data is secure.
For any enquiries or complaints regarding data privacy, you can e-mail: andrew@feetfirstfarriery.ltd.
Circumstances Beyond the Control of Either Party
In the event of any failure by a party because of something beyond its reasonable control:
a. the party will advise the other party as soon as reasonably practicable
Governing Law, Jurisdiction and Complaints
The Contract (including any non-contractual matters) is governed by the law of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland respectively.
We try to avoid any dispute, so we deal with complaints as follows: Any problems or queries that arise regarding a service provided should be raised at the earliest opportunity with the director. Feet First Farriery Ltd will strive to resolve the issue as quickly and conveniently as possible.